1. Secure Evidence Immediately
Take photos/videos of the AWB number, damaged goods/packaging, or get a non-receipt certificate. Sign a cargo accident record and file a claim within the deadline (7-14 days for damage, 21 days for loss).
2. Pinpoint the Liable Party
Claim against airlines for handling errors, forwarders for booking mistakes, or insurers for covered risks (e.g., natural disasters).
3. Submit Claim Materials
Prepare core docs: AWB, invoice, packing list, loss/damage proof & claim letter. Follow up for a compensation plan.
4. Maximize Compensation
Avoid low airline limits by declaring cargo value or buying all-risk insurance. Compensation is based on declared value or actual loss (within insurance coverage).
5. Escalate If Needed
Seek mediation from IATA, complain to aviation authorities, or file a lawsuit within 2 years if negotiation fails.
Pro Tips: Use airworthy packaging, declare goods truthfully, and sign clear contracts with forwarders/airlines to prevent risks.
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